1. What is TRACFONE ILD (International Long Distance)?
TRACFONE ILD makes it easy for TRACFONE Wireless customers to make international calls at the same cost as a local call: usually one unit per minute.
2. What do I need to use TRACFONE ILD?
We have good news for you! If you already own a TRACFONE and use it for regular calls, you can now dial directly from your TRACFONE to over 60 international locations including Mexico just by calling 1-800-706-3839 and following the instructions
If you don’t have a TRACFONE cell phone, what are you waiting for? We have Motorola and Nokia models from $19.99, which you can buy at www.tracfone.com or by visiting over 60,000 retailers.
3. How much does TRACFONE ILD (International Long Distance) cost?
TRACFONE ILD deducts the same amount of units from your phone as when you make a local call. In other words, you can make international calls from the United States to over 60 international destinations for the cost of a local call. This way TRACFONE Wireless lets you stay close to family and friends in other countries with the convenience of calling whenever and wherever you want.
The units will be deducted when the call is attempted. (As soon as you dial the number accessing ILD)
4. Can I make long distance calls from other cell phones or landlines?
No. The TRACFONE ILD service is only available to Tracfone Wireless customers who make their international calls directly from their TRACFONE (please refer to the list of over 60 destinations available). However, as an additional service to our customers, we do have an International Long Distance service which allows you to make calls directly from your home, office and other cell phones to anywhere in the world at competitive rates.
For more information, click here: http://www.tracfone-ild.com/index.jsp
5. Is there an additional cost for this service?
No there is no additional cost. The same minute deductions to make a regular call will be deducted when making a long distance call using TRACFONE ILD. Note: units will be deducted from the moment you dial 800-706-3839 until you hang up, even if the international call does not get through.
6. Do I need a card or a PIN to make long distance calls for TRACFONE ILD?
No with TRACFONE ILD, there is no need to buy additional cards or use a PIN number other than from your normal TRACFONE card All you need is your access number (1-800-706-3839) and to follow the instructions to make your long distance call.
7. Can I dial the international number directly or do I need to dial the access number first?
You need to dial the access number for ILD first: 1-800-706-3839. You will then be prompted to select your language and dial 011 plus the country code and number. (Note: for Canada, do not dial 011).
8. Do I have to provide my credit card?
No. With TRACFONE ILD, no contracts are required, no accounts, no credit checks and no credit card requirements. You just need units on your phone and be before your due date to make the call.
9. What international calls can you make from the United States?
Calls to cellular phones are not included unless the word "Cellular" is specifically listed next to the country name.
| DESTINATION |
COUNTRY CODE |
| Andorra |
376 |
| Argentina |
54 |
| Australia |
61 |
| Austria |
43 |
| Bangladesh - Chittagong |
880 |
| Bangladesh - Dhaka |
880 |
| Bangladesh - Sylhet |
880 |
| Belgium |
32 |
| Brazil - Belo Horizonte |
55 |
| Brazil - Brasilia |
55 |
| Brazil - Fortaleza |
55 |
| Brazil - Recife |
55 |
| Brazil - Rio de Janeiro |
55 |
| Brazil - Salvador |
55 |
| Brazil - Sao Paulo |
55 |
| Bulgaria |
359 |
| Canada |
1 |
| Canada - Cellular |
1 |
| Chile |
56 |
| China |
86 |
| China - Cellular |
86 |
| Colombia - Armenia |
57 |
| Colombia - Barranquilla |
57 |
| Colombia - Bogota |
57 |
| Colombia - Bucaramanga |
57 |
| Colombia - Cali |
57 |
| Colombia - Cartagena |
57 |
| Colombia - Medellin |
57 |
| Colombia - Pereira |
57 |
| Cyprus |
357 |
| Czech Republic |
420 |
| Denmark |
45 |
| Estonia |
372 |
| Finland |
358 |
| France |
33 |
| Germany |
49 |
| Gibraltar |
350 |
| Greece |
30 |
| Hong Kong |
852 |
|
|
| DESTINATION |
COUNTRY CODE |
| Hong Kong - Cellular |
852 |
| Hungary |
36 |
| Indonesia - Surabaya |
62 |
| Ireland |
353 |
| Israel |
972 |
| Italy |
39 |
| Japan |
81 |
| Malaysia |
60 |
| Malaysia - Cellular |
60 |
| Mexico |
52 |
| Mexico - Cellular |
52 |
| Monaco |
377 |
| Netherlands |
31 |
| New Zealand |
64 |
| Norway |
47 |
| Peru |
51 |
| Poland |
48 |
| Portugal |
351 |
| Russia - Moscow |
7 |
| Russia - St. Petersburg |
7 |
| San Marino |
378 |
| San Marino - Cellular |
378 |
| Singapore |
65 |
| Singapore - Cellular |
65 |
| South Korea |
82 |
| Spain |
34 |
| Sweden |
46 |
| Switzerland |
41 |
| Taiwan |
886 |
| Taiwan - Cellular |
886 |
| Thailand |
66 |
| Turkey - Istanbul |
90 |
| United Kingdom |
44 |
| Venezuela |
58 |
|
Available International Destinations are subject to change without prior notice.
10. Can I make international calls on my TRACFONE cell phone when I am outside of the United States?
No. TRACFONE cell phones don’t work outside of the United States, Puerto Rico or the Virgin Islands.
11. Does the cost vary based on the international destination?
No. The same units will be deducted per minute as a local call and you can call over 60 destinations including Mexico. For destinations other than those listed, you can sign up with a credit for our extended international service at http://www.tracfone-ild.com/index.jsp, and different charges will apply for those services.
12. What happens if the connection fails when I make a call using International ILD? Will I be able to retrieve my minutes?
TRACFONE Wireless doesn’t credit minutes for attempted local or international calls that couldn’t go through.
13. I have a NET10. Can I use TRACFONE ILD with my NET10 cell phone?
No. Net10 clients can use NET10 International Long Distance when you register to www.net10.com or calling 1-877-836-2368. NET10 International Long Distance is a different service than TRACFONE ILD.
14. What is the difference between TRACFONE ILD and the International Long Distance service promoted on the Web?
The International Long Distance Service on the website is a service which allows clients to call from their homes, offices, and other cell phones to anywhere in the world with competitive rates . This requires registration of your credit card and additional charges per minute apply. There is also a separate access number. On the other hand, TRACFONE ILD, allows clients to make long distance calls to over 60 destinations for the same cost as a local call using minutes from your cell phone. If you call internationally a lot, we suggest you register your credit so you have the flexibility to call anywhere, apart from the 60 destinations available at no additional charge. Remember to separate your access numbers! If you call a destination such as Mexico City or London, which are available at no additional cost by calling 1-800-706-3839, you will not be credited if you call those same destinations using our Tracfone International Long Distance credit card based service.
15. I currently have the International Long Distance from TRACFONE. Can I change to TRACFONE ILD?
Yes, if the international destination you call is included with the 60 destinations available with Tracfone ILD. Remember TRACFONE ILD is designed so you can make calls directly from your TRACFONE. The two services are independent though complementary. To begin using TRACFONE ILD, you don’t need to do anything if you already own a TRACFONE and have made calls: just dial the correct access number 1-800-706-3839.
16. Can I make International calls with TRACFONE ILD while I am roaming? What is the additional cost?
Yes, you can make international ILD calls while in roaming. The same minute deduction will apply as when in roaming within the United States
Regular roaming charges will apply when dialing long distance or international.
17. Can I receive international calls to my TRACFONE cell phone? How many minutes will be deducted?
Yes, the same amount of minutes will be deducted as when you receive a call from a local phone.
18. What should I dial to make an international long distance call from my TRACFONE cell phone?
1. Dial 1.800.706.3839, the access number for TRACFONE ILD.
2. Choose desired language (1. English 2. Spanish) Listen to the instructions. After selecting language dialing instructions can be interrupted any time and you can skip to sep 3)
3. Dial 011 + city code + telephone number (For Canada just dial: 1+city code + telephone number)
19. Should I have a certain minimum amount of minutes on my TRACFONE to dial internationally?
There is no minimum amount of minutes you need to use this service, however since TRACFONE is a prepaid cell phone service look at your airtime balance display to see how many minutes you have left and determine if that is enough. Also be sure to keep your phone active by adding minutes before the due date displayed on your phone.
20. Who can I call if I am having problems with my TRACFONE ILD?
Please phone our support center or Customer Service at 1-800-867-7183.
21. If by mistake I dial the wrong number will I be credited for the call?
TRACFONE wireless will not credit units used because you dialed the wrong number, or for delays in getting through to the international number.
22. Are additional international destinations going to be added?
Yes, we plan to have new international destinations. If you don’t find the international destinations are the ones you call, please return to the site to view updated lists of available destinations.
23. Can I cancel TRACFONE ILD?
Cancellation is not necessary. It’s easy. Just don’t use the service.
24.Can I lock my phone so no one else can make international long distance calls?
Review your phone manual for instructions on how to lock your phone.
25. Do I need a special card to use the TRACFONE ILD service?
There is no need to buy any long distance card. The minutes you add to your TRACFONE are the ones used when you make international calls so the cost is the same as a local call.
26. Is TRACFONE ILD available from any TRACFONE model?
Yes. Just dial the access number and you’re ready to call.
